CASE STUDY

Making Policy Understandable

Grocery Pricing Transparency Ordinance


Turning a complex consumer-protection policy into an accessible, multi-channel communications campaign about affordability, fairness, and who gets access to savings at the grocery store.

Project Overview

  • MY ROLE

    Communications strategy, message development, media relations, digital campaign, executive communications, and community outreach.

    I helped lead the communications strategy for the Grocery Pricing Transparency Ordinance, translating a complex policy proposal into clear, accessible messaging for residents, media, and community stakeholders.

  • THE CHALLENGE

    A consumer-protection policy only works if people understand the problem it's trying to solve.

    Many San Diegans-especially seniors, working families, and people without reliable internet access-were being locked out of grocery discounts because retailers were shifting deals to digital platforms. We needed to make a technical policy discussion feel relevant to everyday shoppers.

  • OUR APPROACH

    Start with the checkout line—not City Hall.

    We built a communications strategy centered on fairness, accessibility, and affordability. We translated the policy into plain language, created engaging digital content, coordinated media outreach, and took the conversation into the community-especially to seniors and older adults.

  • THE IMPACT

    A more informed public and a stronger conversation about affordability and fairness.

    Our communications helped carry the ordinance from a City Hall policy discussion to a broader public conversation, with earned media coverage, strong community engagement, and ongoing education as the ordinance went into effect.

From Policy to Public Understanding

  • MARCH 2025

    Explain the Problem

    • Press conference

    • Media outreach

    • Digital campaign

    • Council vote communications

  • JULY 2025

    Take the Conversation to Community

    • Senior-focused town hall

    • Partner outreach (Serving Seniors)

    • Community event promotion

    • Accessible, multi-channel outreach

  • OCTOBER 2025

    Explain What Changes

    • Ordinance takes effect

    • "What You Need to Know" materials

    • Neighborhood meeting updates

    • Ongoing media engagement

The Impact

  • 100+

    Town hall participants

    Seniors and community members engaged through in-person event.

  • 40,000+

    Video views

    Across Instagram, Facebook, and TikTok.

  • 85,000+

    People reached

    Through digital content across platforms.

Selected Work

What This Taught Me

Public policy communications shouldn't require people to understand government before they can understand how a decision affects them. This project reinforced the importance of starting with people's lived experience, translating complex information into clear and accessible messaging, and using a mix of media, digital, and community engagement to reach the audiences who are most impacted.

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From Message to Movement