CASE STUDY
Making Policy Understandable
Grocery Pricing Transparency Ordinance
Turning a complex consumer-protection policy into an accessible, multi-channel communications campaign about affordability, fairness, and who gets access to savings at the grocery store.
Project Overview
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MY ROLE
Communications strategy, message development, media relations, digital campaign, executive communications, and community outreach.
I helped lead the communications strategy for the Grocery Pricing Transparency Ordinance, translating a complex policy proposal into clear, accessible messaging for residents, media, and community stakeholders.
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THE CHALLENGE
A consumer-protection policy only works if people understand the problem it's trying to solve.
Many San Diegans-especially seniors, working families, and people without reliable internet access-were being locked out of grocery discounts because retailers were shifting deals to digital platforms. We needed to make a technical policy discussion feel relevant to everyday shoppers.
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OUR APPROACH
Start with the checkout line—not City Hall.
We built a communications strategy centered on fairness, accessibility, and affordability. We translated the policy into plain language, created engaging digital content, coordinated media outreach, and took the conversation into the community-especially to seniors and older adults.
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THE IMPACT
A more informed public and a stronger conversation about affordability and fairness.
Our communications helped carry the ordinance from a City Hall policy discussion to a broader public conversation, with earned media coverage, strong community engagement, and ongoing education as the ordinance went into effect.
From Policy to Public Understanding
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MARCH 2025
Explain the Problem
Press conference
Media outreach
Digital campaign
Council vote communications

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JULY 2025
Take the Conversation to Community
Senior-focused town hall
Partner outreach (Serving Seniors)
Community event promotion
Accessible, multi-channel outreach

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OCTOBER 2025
Explain What Changes
Ordinance takes effect
"What You Need to Know" materials
Neighborhood meeting updates
Ongoing media engagement

The Impact
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100+
Town hall participants
Seniors and community members engaged through in-person event.
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40,000+
Video views
Across Instagram, Facebook, and TikTok.
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85,000+
People reached
Through digital content across platforms.
Selected Work
What This Taught Me
Public policy communications shouldn't require people to understand government before they can understand how a decision affects them. This project reinforced the importance of starting with people's lived experience, translating complex information into clear and accessible messaging, and using a mix of media, digital, and community engagement to reach the audiences who are most impacted.













